Full ITC Questionnaire

Please answer ALL of the questions below and click the "Send" button.  You will then be prompted for some relevant information about your business which will allow us to get a handle on who you are, what you do and where you do it.

Note that while the ITC questionnaire is thorough, it is easy to fill out and most answers are in a "Yes/No" format. It should only take between 5 to 10 minutes to complete the whole process.

Hardware

 

 

  • How many PCs/laptops does your business have

  

  • Are your computers connected together in any way
    e.g. a network

  

Yes  No

  • How many server(s) does your business have
    A server is a stand-alone computer that a number of your staff in your organisation can connect to and share files and printers on.

  

  • Which of the following devices does your business use

  

  Barcode Readers

  Mobile phone

  Tablet PCs

  Wireless laptops

If Other (please specify)

  • Do you take regular backups of your business's data

 

Yes  No  Unsure

  • Does your business use an external company for storage or backup of files
     It is possible to outsource data backups to external companies.  This can be done by sending files to them manually, via the internet or through a Storage Area Network (SAN).

  

Yes  No

Software

    

  • Which accounting software package does your business use

 

If Other, please specify:

  • Would you like to be able to better understand and use your business/accounting system to generate the reports you want

 

Yes  No

  • Which of the following Microsoft Office productivity software packages does your business use

  

  Access

  Excel

  PowerPoint

  Publisher

  WORD

If Other (please specify)

  • Would you like to be able to better use any of the software programs mentioned in the previous questions

 

Yes  No

  • Do you have any software packages that you have had built for your business operation

 

Yes  No

  • Do you have an Intranet
    An Intranet is like a website but runs on your own computers and can only be used by employees of your business.

  

Yes  No

If yes, for what purpose(s):

  • Does any of your software link to any websites on the Internet
    Sometimes businesses transact business with other companies over the internet to improve efficiency, reliability and cost.  This is usually where there are a large number of transactions.

  

Yes  No

If yes, for what purpose(s):

IT and Your Business

    

  • How do you rate your skills and knowledge of IT and computers

 

  • You obviously have clear objectives for your business.  Do you feel your IT systems support and help meet those objectives.

 

Yes  No  Unsure

If no, why not:

  • Who is primarily involved in your decisions on the IT technology, systems and solutions that your business needs.

 

  Owner

  Internal Staff

  External IT company

  • What are the main sources that influence your decisions on the IT technology, systems and solutions that your business needs.

 

  Owner

  Internal Staff

  External IT consultants or companies

  The Internet

  Research companies

  IT magazines

  Recommendations from other SME businesses

  • Do you wish you could make more effective decisions regarding the technology you adopt for your business

 

Yes  No

  • Do you feel you obtain the best information and performance from your IT systems to manage your operation

 

Yes  No

If no, what do you feel prevents this from happening:

  • Do you feel your IT systems deliver value for money

 

Yes  No  Unsure

  • Do you have systems or a process for measuring how effective your IT systems are in delivery of your business goals.

 

Yes  No  Unsure

  • Do you have systems in place that allow you to measure your annual IT costs and do you monitor those costs

 

Yes  No  Unsure

  • Does your system produce meaningful financial performance reports on a regular basis

 

Yes  No  Unsure

  • In relation to the previous question, does a third party (e.g. accountant) provide you with your financial performance reporting or analysis

 

Yes  No

  • Can you identify the common difficulties and challenges you experience with your IT systems (hardware and software) that interrupt your normal business processing

 

Yes  No  Unsure

If yes, please detail:

IT Support and Help

    

  • Who currently looks after or supports your IT systems

 

  • If there are problems with your IT system, how well do they perform in bringing those systems back to normal operation

 

  • If you use an external company for your IT help and support, on what basis do you engage that service

 

  • Would you like to be able to fix some of the simple problems yourself - rather than having to call someone every time something goes wrong

 

Yes  No

  • Do you wish you could train a staff member to handle some of the simple IT problems

 

Yes  No

  • Would you like to learn more about the basics of the technology that you have

 

Yes  No

General Comments

 

 

  • Please enter any general comments or feedback here.

 

 

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